Terms & Conditions | Snow White Cleaners London

Snow White Cleaners London – Professional Cleaning & Gardening Services

Welcome to the Terms & Conditions for Snow White Cleaners London.
We provide reliable domestic and commercial cleaning as well as gardening services across London. By booking with us, you agree to these terms. They explain our rules on bookings, cancellations, payments, guarantees, and your responsibilities.

Our services include:

Regular domestic cleaning in London
End of tenancy cleaning London (72-hour re-clean guarantee)
After builders cleaning
Office & commercial cleaning London
Gardening and outdoor maintenance

If you have any questions, please contact Snow White Cleaners London today.

Snow White Cleaners London – Terms & Conditions

Last updated: 5 August 2025

About Snow White Cleaners London

Snow White Cleaners London provides professional domestic and commercial cleaning services in London.
Our work includes:

Regular domestic cleaning
One-off deep cleaning
End of tenancy cleaning London
After builders cleaning
Office and commercial cleaning London
Gardening and outdoor maintenance

We aim to deliver high-quality, reliable, and safe services. Moreover, we follow all UK regulations.

1. Agreement & Acceptance

When you book a service with Snow White Cleaners London by phone, email, our website, or in person, you agree to these Terms and Conditions.

For quality control and training purposes, we record all phone calls.
These Terms apply to all bookings unless both sides agree otherwise in writing.

2. Definitions

“Company” / “We” / “Us” – Snow White Cleaners Ltd, registered in England and Wales (Company No. 08126176).
“Customer” / “Client” / “You” – the person or organisation receiving our services.
“Cleaner” / “Gardener” / “Operative” – the person we assign to provide the service.
“Service Address” – the property where the service takes place.

3. Booking Terms

You can book a service via phone, email, or online.
Service dates and times depend on availability.

If you need to change or cancel a booking, give us at least 48 hours’ notice. Otherwise, we will apply a cancellation fee.

If we arrive and cannot access your property, we will charge the full service fee.
In addition, a £15 fee may apply if we must collect keys from an address outside your postcode.

4. Cancellation Policy

More than 48 hours’ notice: No charge.
Less than 48 hours’ notice: We charge 50% of the service price.
No access on arrival: We charge 100% of the service price.

Therefore, please give us as much notice as possible to avoid charges.

5. Payment Terms

Payment is due on the day of service, unless we agree otherwise.
We accept bank transfer, debit/credit card by phone, and cash. Cheques are not accepted.

For regular cleaning and gardening services, we invoice per visit unless agreed otherwise.
Late payments may result in a £20 admin fee plus interest at Bank of England base rate + 8%.

As a result, we may pause further services until payment is received.

6. Our Services

We supply all cleaning equipment and products, which are safe and in good condition.
However, our team will not move heavy furniture, electrical appliances, or work at heights above a 3-step ladder.

End of tenancy cleaning London includes a 72-hour re-clean guarantee. You must report issues in writing within this time and keep the property empty.
After builders cleaning may cost 30% more due to extra work.

In addition, our gardening services cover lawn care, hedge trimming, planting, and seasonal maintenance. For example, we can provide spring planting or autumn clean-ups, depending on the season.

7. Customer Responsibilities

To ensure smooth service, you must:

Provide safe access to electricity, hot water, and the property.
Secure or remove fragile, valuable, or sentimental items before service.
Keep pets away from our team during the service.
Give correct instructions for alarm systems if relevant.

Therefore, our team can work efficiently and without interruptions.

8. Complaints & Claims

Please report any complaints within 24 hours of service completion.
We will return to fix issues before you hire another provider.

We are not responsible for:

Pre-existing damage or stains
Damage caused by poor ventilation or faulty surfaces/materials
Loss of cash, jewellery, or sentimental items

Consequently, we will not accept claims if there is an unpaid balance.

9. Liability

We are not responsible for delays or cancellations due to events beyond our control. For example, this includes severe weather, transport issues, or no property access.

Our liability is limited to the total cost of the service. However, we always aim to resolve issues fairly and quickly.

10. Direct Employment of Staff

If you hire or subcontract any current employee or subcontractor of Snow White Cleaners London within six months of their last service for you, we will charge a referral fee of £250.

11. Data Protection

Snow White Cleaners London follows GDPR rules and is registered with the Information Commissioner’s Office (ICO).

We store your personal information securely and use it only to provide services. For full details, please read our Privacy Policy.

12. Governing Law

These Terms and Conditions follow the laws of England and Wales.
Any disputes will be settled in UK courts.